The Power of Automation
There are business processes in every organization. After all, there are any tasks that need to be done according to requirements in every organization. Then the business process is defined when an organization decides how to meet those requirements. Power of Automation in Salesforce Training in Pune
Every organization has its unique business, so it’s challenging to get a solution that meets our needs. Maybe after a deal close, our salespeople have to create a work order. Maybe our call center agents have a predefined script to follow based on a customer’s account information. Or maybe we have a task that our users do again and again. We can save hundreds of people hours over the course of a year if we are able to shave a few minutes off that task.
One principle of better user experience is, “If the user can do only one thing, do it for them.” If our salespeople create a work order always after a deal closes, can we create it automatically? If our call agents follow a predefined script when collecting customer data, does it make sense to show that script right in the user interface? If our users collect data that needs to go into three different records, can we save time by having them enter the information in one form and then automatically create the three records for them?
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This is the real power of automation. Save our users’ time and make sure required tasks are being done. Improve the quality of your information or data. Be the superhero that our organization deserves!
As a Salesforce Admin, the use cases that we can automate generally fall into two categories: interactive experiences and behind-the-scenes automation. We choose how to automate based on the requirements of the business process.
Interactive Experiences the Power of Automation in Salesforce
If our business process needs input from a user, we can use one of the following features.
- Screen Flows: To create an interaction that shows info and asks our users questions, can be achieved by flow builder.
- Autolaunched Flows: To create automation that can be run when a button is clicked then we can use flow builder. Other automation can also execute it.
- Approval Processes: we can create a series of steps with assigned approvers. Those steps can do tasks automatically such as locking and updating records. When we clicked on a button then an approval process can run manually, or automatically, when it’s invoked by another automation.
- Visualforce Pages: To build an interactive page, we can use HTML and Apex code. “Salesforce Course in Pune“
If our business process should start and execute automatically and run behind the scenes, such as when a record changes, we have various types of solutions to choose from.
- Record-Triggered Flows: we can use Flow Builder to achieve automation that runs whenever a record is created, edited, or deleted.
- Schedule-Triggered Flows: When we want to run the automation at a specific time then we can use Flow Builder.
- Platform Event-Triggered Flows: When a platform event message is received then we can use Flow Builder to create automation that runs.
- Apex: For reusable blocks of automation we can use Apex code. We can trigger this code in different ways.
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Author: Rohit Kumawat
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